Since 2009 I have been using Intuit’s ProSeries as my taxpreparer’s software program; however, I have been very dissatisfied with the quality of this product and will be changing my tax software vendor for the tax year 2014 even though it will entail considerable work on my part to convert all of my existing client data to a new tax program as well as become familiar with another tax software program.
I have conveyed a number of complaints to Intuit about the quality of its product. And I even contacted the office of Brad Smith, the CEO of Intuit. Unfortunately I have not received any satisfaction from those communications.
The latest issue that I discovered with ProSeries concerns the processing of Form 4592, Part V, Section B for a Schedule C client. If all of the vehicles of a client are used exclusively for business and not at all for personal purposes, then it is unnecessary to track and report business mileage for those vehicles in Section B of Part V of Form 4592.
Neverthess ProSeries generates an error message if one does not enter business mileage even when it is unnecessary to disclose such. I just called a ProSeries support representative who informed me that error messages would be generated by ProSeries if business and total mileages is not entered for a vehicle even though 100% business usage is entered by one. But if one enters mileage, even though all questions determining business usage in Section C of Form 4592 are checked affirmatively, obviating the necessity of completing Section B, those mileages are still reported in Section B by ProSeries.
This is a serious software glitch in my opinion as a taxpreparer. If information is not required to be reported by the IRS, then clients should not be required to volunteer such information. No one wishes to run the unnecessary risk of committing perjury and fraud by entering incorrect business mileages instead of the actual business mileages.
Previously I have posted a number of concerns that I have about the quality of Intuit’s products and services. I hope this post helps other Certified Public Accountants, accountants, taxpreparers, and bookkeepers, in the evaluation of their software needs for their tax, accounting, and bookkeeping services.
William Brighenti, CPA